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Salesforce Certified B2C Solution Architect (Arch-302) Exam Topics and Questions

These Salesforce Certified B2C Solution Architect (Arch-302) exam topics are organized according to official exam domains to help candidates quickly verify coverage and focus on assessment rather than theory. Each domain is paired with topic-wise Salesforce Certified B2C Solution Architect (Arch-302) sample questions that reflect how objectives are tested in the actual exam. This structure enables efficient review, targeted self-assessment, and rapid identification of weak areas when preparing for the Salesforce Certified B2C Solution Architect certification exam.

Let's Practice Free Salesforce Certified B2C Solution Architect (Arch-302) Questions Aligned with Official Exam Topics

Follows Salesforce's official outline Updated 06 Sep, 2026 5 Topics
Reviewed by Sophie Taylor, Salesforce B2C-Solution-Architect Certified Professional
Topic Content
Discovery and Customer Success encompasses the ability to facilitate successful customer engagements by developing comprehensive agendas, strategic plans, gathering detailed requirements, documenting findings, and designing appropriate solutions. This includes evaluating business requirements against standard Salesforce product capabilities to make informed decisions about which products best serve specific needs. Professionals must validate B2C architectures by confirming that systems of record, key objects, and associated risks are properly identified and documented. The topic also covers recommending suitable implementation approaches and estimating relative... See More
Sample Questions for Topic 1 : Discovery and Customer Success
Q1

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

Topic Content
Functional Capabilities and Business Value This topic covers the ability to analyze customer requirements for multi-cloud solutions and demonstrate how Salesforce B2C products enable key business processes including customer acquisition, loyalty programs, and repeat purchases. Candidates must show proficiency in leveraging Salesforce B2C tools to optimize the complete customer journey, from product discovery and browsing through cart management and checkout experiences. Additionally, this topic requires demonstrating how post-purchase activities and customer engagement can be effectively managed using Salesforce B2C products to... See More
Sample Questions for Topic 2 : Functional Capabilities and Business Value
Q2

A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.

The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.

What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers

Topic Content
Architecture Design encompasses the ability to illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys within retail solution architecture and integrations. It requires analyzing business processes from given use cases and proposing customer experience solutions that generate measurable business value while meeting stakeholder expectations. The topic includes designing multi-cloud strategies and implementation approaches for complex brand and localization scenarios to support diverse business requirements across different regions and platforms. Additionally, it involves recommending... See More
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Topic Content
Salesforce Commerce Cloud standard objects including profiles, orders, and products serve as critical integration points between systems of record and systems of engagement, requiring clear mapping of how business entities flow across platforms. When evaluating business objectives and priorities, organizations must determine the optimal sequence for system integration, data exchanges, and process updates while assessing potential impacts on overall program delivery timelines and resource allocation. Consent and profile management capabilities are distributed across multiple Salesforce clouds with varying out-of-the-box functionality,... See More
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Topic Content
Integration encompasses the ability to design and recommend multi-cloud integration solutions by evaluating customer requirements, system capabilities, and identifying when custom development is necessary. Candidates must demonstrate proficiency in selecting appropriate integration patterns based on business use cases, considering critical factors such as data volume, latency requirements, and system constraints. Security and compliance are paramount, particularly in B2C scenarios where solutions must protect customer data and internal users while adhering to regional and local regulatory standards. The topic requires understanding... See More
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